How we work · Commercial model
How Munire works, and how we are paid
We licence software at a flat monthly price. We never receive your HMRC repayment, and we never take a share of it.
Customs recovery attracts commercial models that are easy to describe well and harder to read closely. This page sets out exactly what Munire does, how it is paid and what it will not do — and then gives you the questions to put to any provider you are considering, including us.
01 / What the software does
Find the work, evidence it, and keep the record.
Munire Customs Cloud is post-clearance software. It imports your CDS declaration data, compares what was declared against the commercial records behind those movements, and surfaces declarations worth a professional look — with the source facts and the basis of the flag shown, not a conclusion asserted.
From an accepted finding it assembles the controlled output: a C285 or C&E1179 repayment claim with the declarations in scope, the duty and import VAT actually paid, the recalculated position, the supporting documents and the narrative for the ground relied on. Around that sit the client and EORI context, the authority to act, the evidence trail and your own fees and invoices.
An honest result is not always a refund. The same comparison surfaces under-declarations, which carry a disclosure decision rather than a claim, and anomalies with no reclaim value at all. Software that only ever finds you money is not auditing anything.
02 / How we are paid
One price, published, that does not move with your refund.
£650 + VAT per organisation per month, including two named users. That is the whole of what Munire charges you.
There is no success fee, no contingency arrangement and no percentage of any recovery. The price is identical whether you recover nothing in a year or half a million pounds, which means the marginal cost of examining one more declaration, or preparing one more claim, is nil.
Your HMRC repayment does not pass through us. HMRC repays the claimant directly. Munire operates no client account, never receives or holds a repayment, never deducts from one, and asserts no entitlement to any part of one. We are not in that chain at any point.
What you charge your own clients is entirely yours — fixed fees, project fees, retainers, work in progress, or a share of what they recover if that is your model. The workspace runs your fee agreements, invoices and debtors under your own letterhead. We do not take a share of your fees and we do not contract with your clients.
03 / What we will not do
The software identifies. A person concludes.
Munire will not turn a flag into a submission on its own. Recorded authority to act, evidence of the amount paid, the documents supporting the corrected treatment and a named person’s review all gate the route to HMRC. That named person is yours, not ours: we do not supply the reviewer and we do not reach the professional conclusion on your behalf.
Munire is not a customs broker and does not file import or export declarations, so it does not replace your forwarder. It is not a recovery agent, a tax adviser or a substitute for professional judgement. It is not an HMRC service and cannot guarantee that HMRC accepts a claim.
04 / Before you sign anything
Read the terms of service, not the pricing page.
This is not a checklist we pass and others fail — it is the set of questions worth putting to anyone in this market, us included. Ask for the contract before the demo. Every question below is answered in a provider’s own terms if you look for it, and the answers are more informative than any comparison table.
The reason it matters more here than in most software purchases is that the money at stake is your client’s, the liability is yours, and if HMRC asks how a position was reached two years from now, it will ask you rather than your software provider.
| What to ask | Why it matters | Munire’s answer |
|---|---|---|
| Who does HMRC pay? | Whether the repayment goes to the claimant, or into a client account the provider maintains and pays the balance out of. | HMRC pays you or your client directly. We hold no client account. |
| Does the fee move with the refund? | A fee that is adjusted to the size of the actual recovery is a percentage by another name, whatever the pricing page calls it. | £650 + VAT a month, unchanged by what you recover. |
| Is the published price the contracted price? | Check whether fees are fixed in the agreement, or set per engagement in a separate schedule or statement of work that the pricing page does not show. | One published price, one agreement, no per-engagement schedule. |
| What is claimed if HMRC pays you directly? | Some terms assert ownership of a share of the money from the moment you receive it, even where it never passes through the provider. | Nothing. We assert no interest in your money at any stage. |
| Whose professional signs the claim? | If the provider’s own specialist reviews and approves, the conclusion is theirs — while the liability, the client relationship and the professional indemnity exposure stay with you. | A named person in your organisation, recorded against the decision. |
| Who does your client authorise? | Check whether authority to act runs to your firm, or to the software provider against your client’s HMRC data. | Authority is recorded to your firm and stays there. |
| What happens when you leave? | Whether the declaration data, evidence, working papers and audit trail remain available to you, or close with the engagement. | They are your organisation’s records and remain so. |
05 / Questions
Asked before every engagement.
Does Munire take a percentage of what I recover?
No. Munire is £650 + VAT per organisation per month and the price does not change with what you recover. There is no success fee, no contingency arrangement and no share of any repayment. If you recover nothing in a year the price is the same; if you recover half a million pounds the price is the same.
Does my HMRC repayment pass through Munire?
No. HMRC repays the claimant directly. Munire never receives, holds, deducts from or asserts any entitlement to a repayment, and operates no client account. The money moves between HMRC and the person entitled to it, and Munire is not in that chain.
Who signs off a claim before it goes to HMRC?
A named person in your own organisation. Munire will not let a flag become a submission without recorded authority to act, evidence of the amount paid, the supporting documents and that named review. Munire does not supply the reviewer and does not reach the professional conclusion for you.
Can I charge my own clients a percentage?
Yes. Your commercial terms with your clients are yours to set — fixed fees, project fees, retainers, work in progress or recovery-linked fees. The workspace runs your fee agreements, invoices and debtors. Munire does not take a share of your fees and does not contract with your clients.
What should I check in any provider's contract before signing?
Read the terms of service rather than the pricing page, and check five things: whether the repayment is paid to you or into the provider's client account; whether the fee varies with the size of the recovery; whether the published price is the price in the contract or is set per engagement in a separate schedule; what the provider claims if HMRC pays you directly; and whose named professional signs the claim.
What happens to my data and evidence if I stop subscribing?
The declaration data, evidence, authority records, analysis and named reviews are your organisation's records and remain so. Munire does not treat your working papers as its own file.
06 / Related
The detail behind each of these.
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