Establish the importer and engagement
Collect the legal and customs identifiers needed for an authorised client context, including the right EORI.
Customs · Evidence
Build the record while doing the work.
Evidence is not an attachment added at the end. Declarations, documents, authority, calculations, correspondence and review stay connected through the engagement so any outcome can be traced to its source.
01 / Engagement lifecycle
Setup before substantive work.
Standardised records for engagement, authority and evidence — controlled parts of the workflow, not generic mail-merge templates.
Define what the engagement covers
Record services, population, period, responsibilities and limits before analysis becomes casework.
Evidence the right to act
Prepare and retain authority or representation documents and link their status to the gates that control downstream work.
Know what must exist
Set evidence requirements by issue or claim type so missing records are visible before a conclusion or submission is attempted.
02 / Connected facts
No detached document dump.
Documents are useful because the system knows which client, declaration, line, issue, conclusion and outcome they support.
Declaration-linked records
Connect invoices, transport documents, origin evidence, statements, calculations and correspondence to the relevant MRN or line.
Issue-specific requirements
Define what evidence is needed, record whether it is present and show what still prevents the case progressing.
Evidence quality and relevance
Record why a document supports the conclusion, why it was rejected or what limitation remains.
HMRC-facing packs
Carry verified case information into structured evidence packs without rebuilding the file manually.